EXOCOMM® COMMUNICATIONS

MANAGED HOSTING SOLUTIONS



Exocomm® is dedicated to providing quality hosting solutions to individuals and businesses around the world. Exocomm® offers great service and low prices; providing multi-purpose hosting services delivered on a top-quality infrastructure.



Exocomm services go beyond typical hosting, consulting or collocation arrangements. Exocomm not only manages your hosting environment, we work to provide support and proactive incident response to all layers of the application.


Exocomm has established a best-of-breed infrastructure that ensures the highest level of reliability, security and uptime.


The key input into our incident management plan and required information to make application and infrastructure performance recommendations is our monitoring services. Exocomm works closely with our customers to design a custom monitoring solution that ensures all the key components of your application environment are monitored on the 24/7 basis. Exocomm can monitor a wide array of environment elements from bandwidth utilization to web and database server performance.


Exocomm provides full support to all elements of your application infrastructure and network components. Exocomm can manage your firewall and hardware infrastructure as well as web, application and database servers. As recognition of the value of your online brand is paramount, Exocomm works closely with you to develop and implement security and disaster recovery plans.


One of the key activities in application environment management is keeping abreast of all the latest upgrades, security patches and versions to ensure your application is kept current and secure.


By leveraging defined escalation and change management procedures and our monitoring-enabled help desk, Exocomm manages all incidents which may occur within your application environment.

Proper change management procedures ensure the integrity of your applications and relevance of your data and content. Exocomm works with each client to define the appropriate change management and escalation procedures that satisfy the business need.


Exocomm recognizes that multiple vendor management/multiple service level management is a challenge of today's leading organizations. Exocomm can function as your single-point-of-contact to manage all the trouble tickets/incidents that may occur within your hosted infrastructure and ensure all your disparate vendor service levels are adhered to.


Exocomm aims to optimize a customer's application infrastructure over time by providing the necessary performance and usage data. We work with clients up front to design a reporting plan to help them plan for future technology investments. Exocomm provides clients with the information to understand how their application is performing under the weight of user demands. Exocomm infrastructure reporting helps clients ensure their hardware and bandwidth utilization and make appropriate decisions regarding future technology investments.



Monitoring

Activities Performed

Health Check

  • Unlimited 24/7 pre-defined monitors and custom monitors

  • HTTP for web up/down

  • SNMP (or client provided agent) for application

  • SNMP/ODBC for database

  • Response Time

  • Capacity Check

Security Check

  • Application/account/user accounts

  • Web log analysis

  • Manage application and server policies and practices



Management

Activities Performed

Engage and Deploy

  • Project scope definition (requires development documentation, knowledge transfer and definition of escalation procedures)

  • New product installs

  • Capacity Planning (as requested on a time and material basis)

  • Disaster Recovery Planning (as requested on a time and material basis)

  • Storage Infrastructure Planning and Development (as requested on a time and material basis)

  • Load/Stress Testing (as requested on a time and material basis)

Systems Management

  • Asset Management

- Application upgrades

- Application enhancements

  • Define and implement security procedures

  • Identify and implement required patches for Webeserver, OS, Application Server, Database, and Server components (flowing through change management procedures)

  • Scheduled system maintenance

  • Account MACs (moves/adds/changes)

Change Management

  • Defined change management procedures

  • One code promotion per day. Four hours notice during work day. 72 hr notice of off-hour code promotions (dependent on definition of promotion vs project)

  • Testing and implementation of changes

  • Rollback plan and execution

Incident and SLA Management

  • Designated account management

  • Proactively respond to outage alerts on a 24/7 basis according to the pre-defined response time SLA

  • Path to Resolution SLA (dependent on adherence to change management procedures)

  • Incident logging and analysis

  • Project manage third party SLAs and trouble tickets to completion and closure

  • Defined escalation procedures. Exocomm to function as 1st and 2nd line of support for application related incidents. Client will function as the 3rd party line of support of core application and custom application issues

  • Log, track and report on all application problems through to resolution as defined by the SLA and escalation procedures

  • Leverage developer/supplier/vendors for 3rd line of support



Reporting

Activities Performed

Health Reporting

  • As requested:

- Response

- Capacity

Security Reporting

  • Quarterly reviews of security policies

  • Quarterly account audit

- Password rollovers etc.

  • Adherence to customer's security policies

Activity Reporting

  • Monthly activity reports

  • SLA report

  • Ticket/incident report

  • Engage/deploy report


All monitoring and maintenance services encompass the OS, database, and web servers as well as required hardware and infrastructure components. Any third party software and/or services to support the specific application are not included in this proposal.




This economical plan is right for individuals and small businesses who require a basic internet presence. A shared web hosting service or virtual hosting service refers to a hosting system where many sites reside on one physical server connected to the Internet. This is generally the most economical option for hosting as many users share the overall cost of server maintenance.





If your architecture is more complex (including multiple databases, firewalls, or proprietary software), a dedicated virtual server provides the security and flexibility of your own isolated virtual server. If your company is looking for new leading-edge ways to cut costs while improving overall efficiency and provide better service, a virtual machine (VM) hosting environment may benefit your business. We take high-performance server and create multiple "virtual servers". Each virtual server provides all the benefits of a dedicated server with better resources utilization. Each VM runs it's own copy of the operating system and is completely isolated from the host system and any other virtual machines. Exocomm can customize a server consolidation and virtualization strategy for your applications that will lower capital expenses associated with not having to acquiring multiple physical servers. In addition, because of the ability for rapid server deployment and quick setup environments associated with a VM hosting service, a real economic benefit is realized by streamlining and reducing the time and expense that comes with managing change. Perhaps best of all, recovery from a critical failure in a VM environment will have your mission critical applications up and running again in minutes, not hours.





A dedicated hardware server is the right choice for high-traffic applications – when you wish to have complete control over the server's physical hardware. A dedicated server is a type of hosting where the client leases an entire server, not shared with anyone. This is more flexible than shared hosting, as organizations have full control over the server(s), including choice of hardware, operating system etc. Server administration can be performed by the customer or by Exocomm as an add-on service. In some cases a dedicated server can offer less overhead and a larger return on investment. The server hardware is owned by Exocomm.







A high-availability cluster provides the most reliable infrastructure for your business. Your systems are automatically replicated across servers located in three continents to ensure maximum performance and stability. Clustered hosting technology is designed to eliminate the problems inherent with typical shared hosting infrastructures. This technology provides customers with a “clustered” handling of security, load balancing, and necessary resources. A clustered hosting platform is data-driven, which means that no human interaction is needed to provision a new account to the platform. Clustered hosting "virtualizes" the resources beyond the limits of one physical server, and as a result, a web site is not limited to one server. They share the processing power of many servers and their applications are distributed in real-time. This means that they can purchase as much computing power as they want from a virtually inexhaustible source, since even the largest customer never consumes more than a fraction of a percent of the total server pool.







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